We work to empower our clients to exceed their unique goals, advance their mission, and improve their financial performance through a collaborative, customer-focused, and data-driven approach.
Murdock’s Core Values
Murdock is a team of leaders, doers, and creators dedicated to providing a positive experience for clients while maintaining a superior level of professionalism and client service. We do this through:
Exceeding Client Expectations
Our clients’ expectations are defined as the perceived value they seek from our services. We strive to achieve and exceed those expectations every day.
Do the Ordinary Extraordinarily Well
Many firms provide the same services that we provide; many clients need a foundation of basics. While we may consider what we do as our “everyday”, we will provide those services to the best of our abilities and better than anyone else.
We don’t wish; we do.
Flexibility and Innovation
Recognize the value of experience and the need to be innovative, flexible, and adaptable to ensure success.
Embrace & Drive Change
We will never be complacent when it comes to our growth, our continued learning and engagement, or our client service.
Keep it Simple
Murdock strives to make it easy for clients to do business with us and for us to work together.
Create a Smile
While a client/consultant relationship may not always be “easy” for either party, we strive to be enjoyable to work with, and our team puts a high priority on having fun doing what we all love and creating results together.
Murdock is a consulting firm based out of Oklahoma City, Oklahoma that focuses strictly on senior living, senior housing, and senior care and services for providers around the country. We understand the needs and expectations of today’s senior consumer and have developed insights from around the country. Our tactics are refined from years of experience and research proven to motivate and attract seniors. Murdock’s services are designed to enable and empower our clients to successfully market and sell their senior housing options. Our expertise includes sales and marketing for independent living apartments and cottages, assisted living residences, memory care residences, skilled nursing, long term care, private duty, home health, and hospice. Our services encompass all critical areas to successful senior living marketing and sales, such as sales management and training, marketing oversight, strategic marketing and planning, marketing audits, mystery shopping, focus groups, and senior living tele-contact services.
This position is a professional services position, directly responsible for providing high-quality client service of varying types and intensities. This position is an office-based position with significant time spent on-site with clients. The primary responsibility of this role is to providing high-quality, results-oriented consultative services for Murdock clients that adheres to Murdock’s approaches and standards for quality, meeting clients’ needs, and fulfilling engagements. Murdock engagements encompass both sales- and marketing-related components (as well as occasional operational components).
This role specializes in assisting and empowering clients and their Sales & Marketing Team members, helping them to increase revenue, census, and/or occupancy, and reach and exceed goals based on Murdock’s leadership, guidance, procedures, processes, and training. In addition, this role will assist in facilitating new business development through active networking, forging industry relationships, seeking out RFP’s, responding to inquiries, developing intuitive and responsive proposals, and providing input on new business generation strategies and tactics.
This role requires a high level of professionalism, both in-person and on the phone, and also in written and other communications.
The following duties are normal for this position. This list is not to be interpreted as exclusive or all inclusive. Other duties may be required and assigned.
Works collaboratively with other Murdock team members on projects, engagements, and assignments.
Builds solid, trusted relationships with Murdock team members, clients, and industry thought leaders.
Demonstrates consistently sound judgment, creative thinking, and inspiring leadership.
Upholds Murdock’s reputation for professionalism and quality of client service.
Ensures that Murdock is associated with industry-leading, outstanding work that is both strategic and innovative.
On an ongoing basis, develops and initiates strategies and tactics that support occupancy levels at or above budget for all assigned communities. Measure results and activities and compare with the planned goals and objectives.
Interacts with clients’ upper-level management and other client leadership in an effective, appropriate, and professional way to provide insight, recommendations, reports, presentations, to answer questions, understand/set expectations, and other interactions, as needed.
Interacts with clients’ sales & marketing teams and other client personnel in an effective, appropriate, and professional way to provide support, guidance, training & coaching, understand/set expectations, and other interactions as needed.
Conducts marketing audits, market research, and other client service responsibilities in support of clients unique situations and goals.
Tactfully and effectively provides recommendations to clients based on observations and analysis.
Develops strategic and tactical plans, including recommendations on a myriad of approaches and tactics that- if executed properly- should meet clients’ needs and goals.
Executes on developed strategic and tactical plans within the constraints of timelines and budgets.
Provides training for community sales & marketing team members, including but not limited to on-site sales training, off-site sales training, self-study training, aide in audio/video training, one-on-one
Proactively assesses marketing and sales trends through thorough analysis of sales and move-in activity. Utilize analysis to make decisions related to sales & marketing efforts.
Writes marketing plan and strategic plan drafts.
Creates and executes on training materials for various topics.
Produces other requested information to clients.
Participate in ongoing scheduled and unscheduled calls with respective communities and community team members when not on-site.
Ensures, through ongoing monitoring, that client lead management system databases are being used in accordance with established policies and procedures at all assigned communities; provides on-site coaching on CRMs and Lead Management systems.
Develops and gives power point presentations on a variety of topics, including sales trainings.
Assists community on-site sales team members on working leads and closing sales.
Actively stays abreast of industry trends that may impact occupancy and marketing efforts at each community.
Actively participates in prospecting for new corporate business, which includes but is not limited to networking, seeking opportunities to present solutions, looking for opportunities to be included in RFP’s, developing proposals and RFP responses, cross-selling with current and past clients, and other prospecting.
Available to travel as needed.
Other duties as they may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience Required
Five plus years senior housing sales, marketing and/or consulting experience required
Experience with lead management software
Knowledge, Skills, and Abilities Required
Sense of urgency to meet deadlines
Extensive knowledge of senior living, senior care, and senior services, including knowledge of the differences between for-profit providers and non-profit providers.
Exceptional organizational skills
High standards for client service delivery
Detail-oriented; strong follow-through
Ability to follow directives
Strives to achieve quality standards while looking for innovative ways to deliver products and client service
Effective communication with all levels- from front-line service providers to c-suite executives- in a professional manner.
Excellent oral, written communication and presentation skills, including proper use of grammar and punctuation.
Must be self-starter, attentive to detail and possess excellent organizational skills
Positive attitude and approach to change and improvements
High level of comfort with Excel, specifically utilizing the software’s analytical capabilities
Proficient in Microsoft Office (Outlook, Word, and PowerPoint)
Ability to quickly learn and utilize various lead management software platforms
Please email a detailed cover letter as to why you are interested in the position, the strengths and benefits you would bring to the firm, and the experience you have in the above areas (specific attention should be account management experience)
Your recent salary history and salary requirements
NOTE: Resumes will only be accepted with a cover letter and salary requirements
Murdock is a consulting firm based in Dallas and Oklahoma City that focuses strictly on senior living, senior housing, and senior care and services for providers around the country. We understand the needs and expectations of today’s senior consumer and have developed insights from around the country. Our tactics are refined from years of experience and research proven to motivate and attract seni...ors. Murdock’s services are designed to enable and empower our clients to successfully market and sell their senior housing options. Our expertise includes sales and marketing for independent living apartments and cottages, assisted living residences, memory care residences, skilled nursing, long term care, private duty, home health, and hospice.
management and training, marketing oversight, strategic marketing and planning, marketing audits, mystery
shopping, focus groups, and senior living tele-contact services.