| JOB DESCRIPTION Job Title: Account Coordinator Department: OSI Promotions Reports To: Team Lead Prepared Date: November, 2019 Company: OSI is a leading provider of promotional product solutions and we are looking for talented, creative and service oriented individuals to join our team. If you take Ownership in your work, enjoy being Nimble in developing solutions and are Enthusiastic in what you do, please send us your resume today! Summary: Under general supervision, performs a variety of customer support duties, such as customer quotes & presentations, sales order entry, phone calls with customers and suppliers to place, process and complete orders, customer invoicing, establishing and maintaining organized records. The successful candidate for this position will be able to communicate with the customer and internal staff throughout the order process and work on tight deadlines. The Account Coordinator will be responsible for Ideation, Creative thinking, Sales Orders, Purchase Orders, customer and vendor communications etc. Primary Duties & Responsibilities (90%) Transactional Responsibilities - Manage phone calls as they pertain to the following
- Customer quotes & presentations
- Order Status
- Order Taking/Order Entry
- Order Shipping & Delivery
- Sales Order Entry
- Purchase Order creation, review & submission
- Ensure timely & accurate processing of customer orders
- Assist in & resolve customer and supplier issues
- Work with promo team in harmonious and cooperative manner
Secondary Responsibilities (10%) - Participate in customer service and/or fulfillment team meetings
- Analyze the workflow, discover bottlenecks & provide feedback and input on ways to streamline or improve processes
This job description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. Employees are always expected to follow their supervisors’ instructions and to perform the tasks requested by their supervisor. | 
