Deloitte Consulting LLP seeks a Manager, Customer & Marketing, Digital Customer in Chicago, IL and various unanticipated Deloitte office locations and client sites nationally.
Work You'll Do
PARTNERING WITH CLIENTS TO TRANSFORM MISSION-FOCUSED SERVICES BY IMPROVING UNDER EXPERIENCES, LEVERAGING DIGITAL TECHNOLOGY, STREAMLINING TRANSACTIONS, AND ACCELERATING BENEFIT DISBURSEMENT AND SERVICE DELIVERY. USING TECHNOLOGY AND USER EXPERIENCE EXPERTISE TO LEAD DIGITAL TRANSFORMATION EFFORTS TO MODERNIZE, SCALE AND DELIVER VALUE FOR CLIENTS' EMPLOYEES AND CUSTOMERS ACROSS CHANNELS AND TECH PLATFORMS. LEAD STRATEGIC PROJECT SCOPING, OUTLINE STATEMENT OF WORK AND DELIVERABLES THAT THE TEAM IS CONTRACTUALLY COMMITTED TO DELIVERING TO CLIENTS. LEAD INITIATIVES IN IMPLEMENTING GLOBAL TECHNOLOGY SOLUTIONS TO TRANSFORM ORGANIZATIONS BY ALIGNING STRATEGIES PROGRAMS, PROCESS AND INFRASTRUCTURE AND EXECUTIVE LEVEL STRATEGIC OBJECTIVES. EXECUTE STRATEGIC ORGANIZATIONAL TRANSFORMATION CONSULTING SERVICES INVOLVING CROSS-BORDER, GLOBAL OPERATING MODEL DESIGN FOR COMPANIES TO ENABLE MORE EFFICIENT AND EFFECTIVE TECHNOLOGY EXECUTION. DEVELOP PROJECT STAFFING MODELS THAT INFORM OVERALL COST OF THE PROJECT. MONITOR PROJECT COST AND REVENUE AND STAFF PROJECT ACCORDINGLY TO ADHERE TO CLIENT CONTRACTS. REVIEW AND VALIDATE THE QUALITY OF CLIENT DELIVERABLES AND PROVIDE FEEDBACK TO TEAM MEMBERS TO ENSURE THAT THE PROJECT DELIVERABLES ALIGN TO THE CLIENTS STRATEGIC VISION AND FULFILL CONTRACTUAL REQUIREMENTS.
80% Travel required nationally.
MASTER'S DEGREE (OR FOREIGN EQUIVALENT DEGREE) IN BUSINESS ADMINISTRATION, ANY STEM DEGREE, OR A RELATED FIELD AND THREE (3) YEARS OF RELATED WORK EXPERIENCE IN THE JOB OFFERED OR A RELATED OCCUPATION. IN THE ALTERNATIVE, THE EMPLOYER WILL ACCEPT A BACHELOR'S DEGREE (OR FOREIGN EQUIVALENT DEGREE) AND FIVE (5) YEARS OF PROGRESSIVE RELATED WORK EXPERIENCE. MUST HAVE THREE (3) YEARS OF EXPERIENCE WITH: DRIVING THE DESIGN, DEVELOPMENT, TESTING, AND DELIVERY OF TO-BE SOFTWARE SOLUTIONS USING SOFTWARE DEVELOPMENT LIFECYCLE (SDLC) AND INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) SERVICE LIFECYCLE METHODOLOGIES, UTILIZING JIRA, HP QUALITY CENTER, AND MS PROJECT; GATHERING REQUIREMENTS, ASSESSING ORGANIZATION MATURITY LEVELS, AND ANALYZING DATA TO ADVISE CLIENTS ON THE USE OF EMERGING SOLUTIONS INCLUDING CUSTOM BUILT, LARGE SCALE SOLUTIONS; DEVELOPING EXECUTIVE FACING PRESENTATIONS THAT ANALYZE CONSOLIDATE AND SUMMARIZE KEY FINDINGS TO SUPPORT THE CLIENT DECISION-MAKING PROCESS UTILIZING MS POWERPOINT AND KEYNOTE; TRANSLATING BUSINESS CAPABILITIES INTO SYSTEM REQUIREMENTS FOR CUSTOMIZED SOLUTIONS OR ENTERPRISE SOFTWARE PACKAGES INCLUDING ENTERPRISE RESOURCE PLANNING (ERP); ANALYZING BUSINESS REQUIREMENTS AND DESIGNING FUNCTIONAL AND TECHNICAL DOCUMENTS FOR TECHNOLOGY SYSTEMS UTILIZING SQL PROGRAMMING LANGUAGES TO SUPPORT TECHNICAL DOCUMENTATIONS; OVERSEEING LEGACY SYSTEM DATA MAPPING, DATA MIGRATION DESIGN AND DATA VALIDATION USING SQL.
80% Travel required nationally.
Internal Number: 13584506
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