Digital Marketing Advisor- API Product Manager (Remote)
Internal Number: RC499113-en-us
Company: FedEx Services Job Title: Digital Marketing Advisor- API Product Manager (Remote) Job Requisition Number: RC499113 Category: Marketing Pay Type: Exempt Locations: Remote United States
Colorado Residents Only - Compensation: Monthly Salary $6486.2 - $9971.46 The estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act.
Under minimal supervision, this position plans and executes digital product strategy, technology/product development, technology and/or product support and/or customer engagement strategies in support of the company's product and service portfolio. Conduct market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs. Provide subject matter expertise to support strategic priorities. Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
Position Summary: The FedEx API Product Portfolio is driving the future state for all FedEx Digital Access applications, enabling improved customer experiences and business value. FedEx is looking for a Digital Product Manager to lead the vision and strategy for FedEx API Products and continue to drive the modernization and productization of our API product solutions . This position is part of a digital product management organization responsible for designing and managing technology channels for customer integration with FedEx.
Job Specific Information: The successful candidate must utilize product / project management and collaboration skills to get support needed to implement the FedEx API Productization Strategy. The successful candidate must have good interpersonal, communication, presentation skills and be able to interact with stakeholders at every level within the organization, including officers and senior officers, across several functional areas. This position requires a highly motivated individual with a proven track record of leadership and collaboration. Must work individually as well as with cross functional teams to identify and document opportunities to enhance, rationalize and accelerate the launch of key API capabilities. The successful candidate must also have technical knowledge about APIs as well as demonstrate excellent business and planning skills and a strong work ethic.
The successful candidate must have demonstrated success in Digital Product Management: Defining a product vision and roadmap based on customer needs and market trends. Communicating to executive management product plans of action that clearly align resources and timelines to hit target objectives. Leading the measurement and reporting processes need to measure product performance against goals.
Project Management: Leading cross-functional enterprise wide projects that result in the launch of customer facing capabilities and/or new services. Technical Aptitude: Have the ability to understand technical capabilities and comfortably dialogue with technical experts to determine how to best meet customer needs.
Business Savvy: navigate opportunities and challenges to maintain project progress and accomplish project goals while working through others. Leadership: Provide guidance and direction to individual contributors. Mentor team members to strengthen the team and enhance their career skills. Strategic Thinking/Innovation: able to develop and champion unbiased recommendations to key business stakeholders across the Corporation.
Collaboration: able to work across functional teams such as marketing and IT in order to promote and get support to implement the visibility strategies.
Essential Duties and Responsibilities:
Lead the launch and ongoing management of the modernization of FedEx APIs across marketing, IT and global Customer Technology, International Regions, etc.
Translate the strategy into a rationalized, sequenced road-map of initiatives and lead efforts to gain corporate support and funding for the effort required.
Work with portfolio team to prioritize the API roadmap based on business needs.
Partner with IT, marketing, regions to identify and justify the infrastructure investments needed to support the strategy.
Provide business mentoring to those in less senior positions.
Lead regular cross functional product meetings to get alignment needed to prioritize investments.
Develop and communicate program metrics needed to measure performance and investment ROI.
Minimum Qualifications: Bachelor's degree or equivalent experience in Marketing, Finance, Computer Science, Engineering or related business discipline. Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support. Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities. Technical acumen. Strong collaboration, communications and analytical skills. A directly related Master's Degree is equivalent to two (2) years experience. More advanced degrees may offset experience requirements.
Skills/ Experience Considered a Plus:
Strong communication skills, team work, leadership and influencing skills
Experience in software design and development, technology productization
Business and Technical acumen particularly having knowledge of APIs (REST/SOAP), API Monetization/Commercialization, Event driven Architecture (i.e. Webhooks), Cloud-Based Technologies, Microservices
Strong analytical, project management and problem-solving skills
Demonstrated ability to lead and guide global, cross-functional teams
Experience with SAFE Agile
QDM or Six Sigma
Domicile/Relocation: This position can be domiciled anywhere in the United States. Relocation assistance may be available based on business need.
Employee Benefits: Medical, dental, and vision insurance; paid Life and AD&D insurance; tuition reimbursement; paid sick leave; paid parental leave, paid vacation, and additional paid time off; geographic pay ranges; 401K with Company match and incentive bonus potential; sales incentive compensation for selling roles.
FedEx. Where now meets next.
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FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:
Fortune "World's Most Admired Companies" - 2021
Forbes "Best Employers for Diversity" - 2021
LinkedIn "Top 100 Companies" - 2021
TIME "100 Most Influential Companies" - 2021
World HRD Congress "Best Gender Equality Workplace" - 2021
InsiderPro ComputerWorld "Best Places to Work for IT" - 2021
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FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [email protected]
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