•Overseeing all ticketing responsibilities for the department, including season tickets, mini plans, individual tickets, and group sales in the sports of hockey, basketball, and football. Meet outlined revenue goals in each sport.

•Develop and implement aggressive marketing and promotional strategy with a major emphasis on game experience. Heavily involved in marketing and facilitating student support at home games.

•Serve as game-day manager at revenue-driven programs, including coordination and execution of game day scripts for PA reads, music, video boards, and web streaming.

•Manage online ticketing platform for all home ticketing needs.

•Coordinate the dissemination of information about athletic programs to create excitement and attendance at selected sports through social media, email campaigns, online advertising, and other strategic platforms and networks to reach targeted markets and groups.

•Assist with corporate sponsorship, including oversight of all corporate fulfillment in venues and contests.

•Assist with alumni engagement, including coordination of alumni events, golf tournaments, and other associated programming.

•Oversee gameday staffing for all ticketing and marketing responsibilities.

•Provide excellent customer service in person, by phone, and by e-mail to fans, alumni, coaches, staff, and other constituents.

•Compliance with all NCAA, Atlantic Hockey, CHA, PSAC and University rules and regulations.

•Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Job requirements are as follows: 

• Bachelor’s degree required; Master’s Degree preferred.
• 2-4 years’ experience working in collegiate athletics with experience in budget management preferred.
• Excellent communication and organizational skills required.
• Graphic design skills and social media experience in a professional setting preferred.
• Ability to work nights, weekends, and holidays as needed around game schedule.
• Must be able to work independently, with minimal supervision.
• Excellent time management skills is required.
• Must be able to handle multiple priorities in a fast-paced environment. 

Mercyhurst University values diversity and is committed to the goal of achieving equal opportunity for all. For that reason, Mercyhurst abides by federal, state and local law in admissions, employment and all services and programs provided. 

Mercyhurst does not unlawfully discriminate on the basis of race, color, religion, creed, sex, citizenship status, ancestry, national or ethnic origin, age, familial status, sexual orientation, gender identity or expression, physical or mental disability, military or veteran status or any other legally protected characteristic or because of any individual’s legally protected activities.

Mercyhurst complies with federal, state and local legislation and regulations regarding nondiscrimination. This policy applies to faculty, administration and staff, applicants for employment, students and applicants for educational programs and activities. Candidates must be currently eligible to work in the United States

About Mercyhurst University

Mercyhurst is a four-year, Catholic, liberal arts university founded in 1926. More than 50 undergraduate majors, with 67 concentrations, as well as unique adult programs and eight graduate degrees are available at the university.

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