Manager, User Experience Analytics, Marketing and Communications
Harvard University Business School
Location: USA - MA - Boston
Internal Number: 63884BR
At Harvard Business School (HBS), we educate leaders who make a difference in the world. HBS is a global brand with a wide range of internal and external audiences. The Marketing & Communications team (M&C) leads marketing strategy for the School and supports dozens of marketing or communications staff in other departments.
We are seeking an experienced analyst who is passionate about website UX, customer research, and data. This newly created position will play a vital role - providing content creators, marketers, academic program staff, and faculty with insights to improve web user experience. The ideal candidate loves working with people and has an insatiable curiosity. Qualified candidates will bring expertise in qualitative UX research, proficiency in many analytics platforms, and experience managing UX projects end-to-end.
The new Manager, User Experience Analytics will join an agile team of digital experts that aim to create a culture of continuous improvement and data driven decision making. Supporting the Assistant Director, Marketing Analytics, you will work with internal clients from many departments and help them develop
Bachelor's degree required
5+ years of relevant work within large organizations or a digital agency is required
Microsoft Office (Word, Excel, PowerPoint, and Outlook) and Zoom experience is a must
Proficiency with web analytics platforms (Google Analytics or Adobe Analytics).
Proficiency with one or more behavioral analytics platform (FullStory, HotJar, Crazy Egg).
Experience leading user research (interviews, surveys, card sorts, prototypes).
Experience with Google Tag Manager, SQL, Python, R, Tableau, Looker Studio or other data visualization tools.
Additional Qualifications and Skills
Demonstrated successes improving website user experience through research and analysis.
Familiarity with web UX and design best practices (graphic design not required).
Ability to manage multiple projects and balance priorities.
Ability to provide superior client service, while projecting positivity and confidence.
Strong communication and interpersonal skills.
Exceptional attention to detail.
This role is offered as a hybrid (some combination of onsite and remote) where you are required to be onsite at our Boston, MA-based campus 2-3 days per week. Specific days and schedules will be determined between you and your manager.
This role is 40 hours per week and is overtime eligible.
We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
A cover letter is required to be considered for this opportunity.
Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Hybrid (partially on-site, partially remote)
Commitment to Equity, Diversity, Inclusion, and Belonging Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.