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Customer service rep will serve as the main point of contact for C.A.T. Specialties customers, ensuring that every interaction is professional, friendly and positive. Establish and maintain a good relationship with customers and vendors Handle customer inquiries/requests/problems by phone, email and/or in person, with a positive attitude in a professional manner Order entry, monitor customer orders from start to finish and call client once order is ready for pick up Update/create customer and vendor accounts as needed Set up and process customer quotes when required Assist production staff with any questions on products, art designs, job orders
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