The Director of Program Marketing for the Office for External Education (OEE) at Harvard Medical School is responsible for overseeing all operational aspects of enrollment marketing activities for a diverse set of programs that meet the learning needs of current and aspiring health care professionals, and corporate leaders at all levels. In addition to providing direct supervision of a high-performing program marketing team, this position leads efforts to design, implement and drive market strategies that support the launch and successful enrollment of live, blended, and online certificate, master's, and continuing education programs and courses designed for targeted audiences.
Working in conjunction with department leadership and program faculty, the Director of Program Marketing is responsible for overseeing the formulation of comprehensive marketing plans that meet and/or exceed application and enrollment targets, as well as revenue goals, while enhancing HMS's presence in key markets. This individual is responsible for evaluating and effectively employing appropriate marketing channels (digital, social, content, print, etc.) to achieve goals. He/she will provide a range of marketing services to support assigned programs: overseeing the management of program websites, messaging development, media spending, and program collateral development. Team leadership, communication, process orientation, marketing campaign analysis, and budgeting/forecasting responsibilities comprise the core components of this role. Continuous monitoring of enrollment trends and adjustment of marketing tactics are key responsibilities. The Director of Program Marketing reports to the Senior Director of Marketing for OEE.
Now, more than ever, health and medicine impact the lives of people and communities around the world. As the Director of Program Marketing, you will have an opportunity to help bring HMS's expertise and insights to audiences across the globe. By doing so, you will play an important role in advancing the School's mission to nurture a diverse, inclusive community dedicated to alleviating suffering and improving health and well-being for all.
This position is based in Boston, but the work may be done fully or primarily remote. Any remote work must be performed in a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Individual flexible and remote work options for this role will be discussed during the interview process. *Note: Harvard employees working in California must be exempt.
The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard's Vaccine & Booster Requirements. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University's
Bachelor's degree or equivalent experience.
8 or more years of marketing, communications, and operations experience.
Experience leading and successfully influencing change initiatives in collaborative, matrixed environments where there are many stakeholders.
Experience in creating and executing comprehensive marketing plans to achieve results.
Evidence of ability to work at a tactical level (organizing meetings, analyzing data, solving administrative problems).
Ability to manage internal talent and external vendors/service providers to achieve goals.
Hands-on experience with marketing channels and tools including digital media, CRM systems, social media, blogs, traditional advertising and SEO/SEM.
Experience with product/program launches and management.
Experience in executing strategic plans, communication plans, quality controls, feedback mechanisms, and project schedules.
Demonstrated understanding of branding and identity development.
Proven record in producing usable reports on web analytics (including Google Analytics and Ads), direct marketing, feedback surveys, social media metrics, and dashboards.
Ability to use data to inform decision making, assess campaign effectiveness, and adapt campaigns to achieve goals.
Experience managing content within multiple website content management systems.
Appreciation for graphic design, web information architecture, and usability principles.
Experience managing creative work within established brand guidelines.
Positive can-do attitude, flexibility, initiative, and ability to function effectively as a member of the team.
Demonstrated leadership ability and excellence in organizational management.
Commitment to strong customer service and quality.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.